Shopping Information

FREE STANDARD SHIPPING

If your order is shipping within the US or Canada* and the total purchase reaches US$100.00 or more (after any coupons or discounts and before taxes), then simply select "Free Shipping" as your shipping method when you're ready to check-out. Enjoy Free Shipping!

      * Except Hawaii, Alaska & Puerto Rico.
      * A delivery company will be selected automatically depending on the place where the package is sent to. We are currently using Canada Post and UPS.
      * When placing an order in Canadian Dollars, the total amount needs to be equivalent to US$100.00+ to qualify for free shipping.

NOTE
      - Delivery change charges apply to deliver to another address or reschedule delivery. You will be charged $10 if your request is completed.
      - If a package is refused or returned to us due to an inaccurate address information, the shipping fee needs to be charged to reship your package.

SHIPPING SCHEDULE

Shipment will be based upon the availability of the items you ordered and the shipping options you selected. For example, if you placed an order for an item and selected Standard Free Shipping (3 to 7 business days, depending on where you live), your total delivery time would be 1 business day (processing) + 3 to 7 business days (shipping time). In other words, you could expect your package to be delivered within 4 to 8 business days of placing your order. We will notify you when items are out of stock before processing your payment in the case that you need the items immediately.

CUSTOMIZED ORDERS & OUT-OF-STOCK ITEMS

If your order contains one or more items that are not in stock or customized items, your order will be held until all items come in and are ready to ship. You can notify us to ship what we have and send the back ordered items or customized items when they arrive. Should you neglect to make that choice we will automatically hold the order until all of the items are here and ready to be shipped. You can request immediate shipping for the items that we currently can ship by indicating in the COMMENTS field at check-out (Extra Shipping Fees may apply).

Expected wait time on custom orders

Embroidery Orders - Usually 2-7 business days.

Hakama Cord Extensions - Usually 2-6 weeks.

Custom Iaito Orders - Crafting times are depending on the workload of our craftsmen in Japan. Please ask for the recent wait times for the Iaito that you desire, before placing your order. Usually 1-3 months.

Custom Kendo Bogu Orders - The average crafting times for a Machine Stitched Kendo Bogu is 1-3 months, please keep this in mind when ordering. Hand Crafted Bogu and Bogu Parts will take 3-6 months to craft.

SALES TAX, DUTY, BROKERAGE FEES and VAT

We are required to collect the HST sales tax for orders delivered within the country of Canada and GST and PST for purchases made within the province of BC. The tax will not be charged for orders for the USA and International orders, however, when importing goods into your country, there is a good chance that Brokerage, VAT, Duty will be applied to your goods when imported into your country.

      - The receiver is responsible for 100% of those charges. Aoi Budogu Co. Ltd. has no control over those charges. Please contact your border services or carrier company if you would like to inquire or dispute the charges applied to your shipment.
      - No refund will be issued if you refuse a shipment.

ORDER CANCELATION

For Non-Custom Orders

When your order status is:
“Pending”… No fees will be charged. Please contact us as soon as possible to cancel your order.
“Processed”… 8% of the paid total will be charged. It will be deducted from the refund amount.
“Shipped” … Sorry, we can’t cancel your order once your order has been shipped.

For Custom Orders

Custom Bogu, Custom Iaito Swords, Shinsakuto, the products with Embroidery / Cord extension
You may cancel any order without a restocking charge if you cancel the order within 24 hours of placing an order.

Within 24 hours… No fees will be charged.
After 24 hours… A cancellation fee of 38% will be deducted from the refund amount. 30% for stocking fee, 8% for purchase and refund transaction fees.

RETURNS POLICY

Within 30 days of receipt of your shipment (including gifts), you may return any of the following items (except Outlet Sale items) you purchased, for any reason, for a refund excluding any shipping charges (we'll also refund the shipping charges if the return is a result of our error)

      - Any clothing item in its original condition unused and unwashed (pleat retaining stitches on the hakama must be intact).
      - Any unopened (still in its plastic wrap) Shinai, Bokuto and Jo
      - Any item in new condition with original packaging and accessories

NOTE

Refunds

      - All refunds are subject to 8% transaction fee. 4% for the purchase transaction and 4% for the refund transaction.
      - If your order is qualified for free shipping, the original shipping fee will be deducted from the refund amount.
      - We will not accept items returned after 30 days.
      - Return shipping will be at your expense if the return is not a result of our error.
      - We can process returns and refunds only for the items purchased from Aoi Budogu web site.

Customized Items

      - Custom Kendo Bogu, Custom Iaito Swords, Shinsakuto, Special Orders from Japan, or the products that have been personalized with Embroidery or Cord extension, the return will not be accepted unless the product was the wrong specification from what was ordered. Even if those items are returned to us, we will not issue a refund or send your item back.

SIZE EXCHANGE INSTRUCTION

You can pack and send your return to us in just a few simple steps.

      1. Email us info@budo-aoi.com to explain why the item is being returned and which size to exchange for. You will receive a reply from us in 1-2 business days.
      2. Pack the items securely in a box/bag. You can use the same box/bag the items arrived in or another if you prefer.
      3. Send to an address that we give you via email. When you are shipping from outside of Canada, please indicate on the shipping label that the items are being returned to the original shipper in Canada.
      4. We will contact you once we receive and inspect the item.
      5. After inspection, you will receive a payment request from us for the shipping. NOTE: If your return is not the result of our error, the shipping cost for both ways will be at your expense.
      6. New Items will be shipped out after the payment is authorized.

PAYMENT

Credit Card

We accept Visa, Master Card, American Express, and Discover.

PayPal

Have a PayPal account? Pay instantly by clicking icon on the Cart page.
*Please make sure your shipping address on your Paypal account is updated.

Interac e-Transfer

Please transfer the funds in Canadian Dollar. If you complete your order in US dollar and select Interac e-Transfer for the payment, we will notify you with the amount in Canadian Dollar by email. Your order will not be shipped until we receive a full payment.

Name Of Receiver : Aoi Budogu Co., Ltd.
Email Receiver : interac@budo-aoi.com
Security Question : bogushop
Security Answer : aoibudogu

Wire Transfer

When by the wire transfer, please refer to the following if necessary:

Name of Bank : Royal Bank of Canada
Branch Office : Bainbride & Lougheed Branch
Address of Bank : 2840 Bainbridge Ave, Burnaby, BC V5A 3W7
Phone number of Bank : 1-(604)-665-8500
Account Holder Name : Aoi Budogu Co., Ltd.
Type of Account : Chequing
Account Number : 4002705
Transit & Branch Number : 00750
International Bank Account Number : 003
Swiftcode : ROYCCAT2

Please also make sure to include your order number so that we can confirm your payment quickly. Your order is not shipped until your payment is confirmed.

Money Order

please send it to the following address:

Payee Name : Aoi Budogu Co., Ltd.
Payee Address : Unit28, 8980 Fraserwood Crt, Burnaby, BC, V5J 5H7, Canada

Your order will not be shipped until we receive it.

CURRENCY GUIDE

For customer ease of use, we have provided the capability to shop in a number of different currencies. Select your preferred currency from the drop-down list found on the top right-hand of your screen.

When you select:

US$ (U.S. Dollar)… Your order will be placed in U.S. currency.
CA$ (Canadian Dollar)… Your order will be placed in Canadian currency.
EU€ (Euro)We will charge in the amount that it would total as if it were placed in U.S. Currency.
JP¥ (Japanese Yen)… We will charge in the amount that it would total as if it were placed in U.S. Currency.

PLEASE NOTE - OUR CURRENCY CONVERTER IS A GUIDE ONLY

      * When using our "currency converter" feature, please keep in mind that this is just a guide for your information based on today's currency conversion rates. Currency conversion rates change, usually only slightly, from day-to-day. Thus, the rate you see at the time of your purchase may not be the exact rate you will be charged when we actually charge your credit card. Since we are located in North America, your purchase will be made in U.S. Dollar if you select USD, EURO or Japanese Yen, or Canadian Dollar if you select CAD. The bank which processes your credit card transactions will ultimately be the ones who determine what exchange rate you will pay, based on the currency conversion rates applicable at the time your credit card is charged. Aoi Budogu Co. Ltd. will only charge your credit card in U.S./Canadian Dollar for the exact cost of the items you purchase and for any applicable shipping and handling charges. Aoi Budogu Co. Ltd. cannot be held responsible for any currency conversion rates or fees charged by your bank.

LOST ITEMS

If you don't receive a shipment within a reasonable time, contact us and we will activate a search. Please contact us info@budo-aoi.com

DAMAGED ITEMS

In the case of damage, please contact us info@budo-aoi.com

DISCOUNT COUPONS

Discount Coupons cannot be used with other promotions.

SPECIAL HANDLING

Any special handling requests, such as gift card text, customizing/personalization, and special directions, can be added in the Comments section at check-out on the website or give us an email. Aoi Budogu makes every attempt to recycle boxes and packing materials with which to ship out orders.