Shipment will be based upon the availability of the items you ordered and the shipping options you selected. For example, if you placed an order for an item and selected domestic UPS Standard Shipping (3 to 7 business days, depending upon where you live), your total delivery time would be 1 business day (processing) + 3 to 7 business days (shipping time). In other words, you could expect your package to be delivered within 4 to 8 business days of placing your order. We will notify you when items are out of stock before processing your payment in the case that you need the items immediately.
Custom Iaito Orders - Crafting times are depends on the workload of our craftsmen in Japan. Please ask the for the recent wait times for the iaito that you desire, before placing your order.
Custom Kendo Bogu Orders - The average crafting times for a Machine Stitched Kendo Bogu is 1-2 months, please keep this in mind when ordering. Hand Crafted Bogu and Bogu Parts will take 3-6 months to craft.
FREE STANDARD SHIPPING
If your order is shipping within US or Canada* and the total amounts to US$100.00 or more (after any coupons or discounts and before taxes), then simply select "Free Shipping" as your shipping method when you're ready to checkout.
* Except Hawaii, Alaska & Puerto Rico. May not apply for certain items & multiple packages.
* May not apply for certain items, multiple packages & bulk orders.
Please note that delivery change charges apply for deliver to another address and reschedule delivery. You will be charged $10 if your request is completed.
CUSTOMIZED ORDERS & OUT-OF-STOCK ITEMS
If your order contains one or more items that are not in stock, or customized items, your order will be held until all items come in and are ready to ship. You can notify us to ship what we have and send the back ordered items or customized items when they arrive. Should you neglect to make that choice we will automatically hold the order until all of the items are here and ready to be shipped. You can request immediate shipping for the items that we currently can ship by indicating in the COMMENTS field at check-out (Extra Shipping Fees will apply).
OUR RETURNS POLICY
Within 30 days of receipt of your shipment (including gifts), you may return any of the following items(except Outlet Sale items) you purchased, for any reason, for a refund excluding any shipping charges (we'll also refund the shipping charges if the return is a result of our error)
- Any clothing item in its original condition unused and unwashed (pleat retaining stitches on the hakama's must be intact).
- Any unopened (still in its plastic wrap) Shinai, Bokuto and Jo
- Any item in new condition with original packaging and accessories
*For customized items such as Kendo Bogu, Iaito Swords, Shinsakuto, products that have been personalized with embroidery, or special orders from Japan, the return will not be accepted, unless the product was the wrong specification from what was ordered. In terms of cancellation on custom orders, we may accept it only if there are unavoidable circumstances. Cancelation fee of 38% will be applied for cancelling custom orders. 30% for stocking, 4% for the purchase card transaction fee and 4% for the refund card transaction fee.
Please note that we can process returns and refunds only for items purchased from the Aoi Budogu web site.
We will not accept items returned after 30 days.
If you have supplied is with your e-mail address, we will notify you of your refund via e-mail once we've received and processed the returned item. If your return is not due to our error, we will deduct the shipping costs from your refund.
Return shipping will be at your expense if the return is not a result of our error.
Restricted or prohibited import goods vary in county. Importing swords regardless of sharpened or unsharpened may be prohibited by your country. Please confirm with the authority of your country prior to purchase. In case your sword is confiscated at customs, we will not take any responsibilities or refund.
We accept Visa, Master Card, and American Express.
American Express purchases will be placed only in Canadian Dollar.
Have a PayPal account? Want to pay quickly with a credit card? Use the PayPal button right side on Checkout page.
Interac e-Transfer purchases will be placed in Canadian Dollar.
Name Of Receiver : Aoi Budogu Co., Ltd.
Email Receiver : firstname.lastname@example.org
Security Question : bogushop
Security Answer : aoibudogu
When by the wire transfer, please refer to the following if necessary:
Name of Bank : Royal Bank of Canada
Branch Office : Bainbride & Lougheed Branch
Address of Bank : 2840 Bainbridge Ave, Burnaby, BC V5A 3W7
Phone number of Bank : 1-(604)-665-8500
Account Holder Name : Aoi Budogu Co., Ltd.
Type of Account : Chequing
Account Number : 4002705
Transit & Branch Number : 00750
International Bank Account Number : 003
Swiftcode : ROYCCAT2
Please also make sure to include your order number so that we can confirm your payment quickly. Your order is not shipped until your payment is confirmed.
please send it to the following address:
Payee Name : Aoi Budogu Co., Ltd.
Payee Address : Unit28, 8980 Fraserwood Crt, Burnaby, BC, V5J 5H7, Canada
Your order will not be shipped until your money order is received.
SALES TAX, DUTY, BROKERAGE FEES and VAT
We are required to collect the HST sales tax for orders delivered within the country of Canada. Tax will not be charged for orders for USA and International orders, however, when importing goods into your country, there is a good chance that Brokerage, VAT, Duty will be applied to your goods when imported into your country.
Please note that the receiver is responsible for 100% of those charges. Aoi Budogu Co. Ltd. is not accountable. Please contact your border services or carrier company if you would like to inquire or dispute the charges applied to your shipment.
For customer ease of use, we have provided the capability to shop in a number of different currencies. Select your preferred currency from the drop down list found on the top right-hand of your screen.
When you select:
US$ (U.S. Dollar)… Your order will be placed in U.S. currency.
CA$ (Canadian Dollar)… Your order will be placed in Canadian currency.
EU€ (Euro)We will charge in the amount that it would total as if it were placed in U.S. Currency.
JP¥ (Japanese Yen)… We will charge in the amount that it would total as if it were placed in U.S. Currency.
PLEASE NOTE - OUR CURRENCY CONVERTER IS A GUIDE ONLY
*When using our "currency converter" feature, please keep in mind that this is just a guide for your information based on today's currency conversion rates. Currency conversion rates change, usually only slightly, from day to day. Thus, the rate you see at the time of your purchase may not be the exact rate you will be charged when we actually charge your credit card. Since we are located in North America, your purchase will be made in U.S. Dollar if you select USD, EURO or Japanese Yen, or Canadian Dollar if you select CAD. The bank which processes your credit card transactions will ultimately be the ones who determine what exchange rate you will pay, based on the currency conversion rates applicable at the time your credit card is charged. Aoi Budogu Co. Ltd. will only charge your credit card in U.S./Canadian Dollar for the exact cost of the items you purchase and for any applicable shipping and handling charges. Aoi Budogu Co. Ltd. cannot be held responsible for any currency conversion rates or fees charged by your bank.
We can trace shipments only if they were sent via UPS. If you don't receive a shipment within a reasonable time, call us and we will activate a search. Once again, items shipped by Canada Postal Service cannot be traced, therefore the customer assumes responsibility for lost packages if requesting Canada Postal Service.
In the case of damage, please include the original packaging with the item and the filled-out packing slip form. We will re-ship when we receive the returned item.
Discount Coupons cannot be used with other promotions.
PACKING & SENDING YOUR RETURN
You can pack and send your return to us in just a few simple steps.
1.Contact us to explain why the item is being returned
2.Pack the items securely in a box. You can use the box the items arrived in or another box, if you prefer.
3.Send to a Address that we give you via email.
Please note: If your return is not the result of our error, the shipping cost of that returned item will be at your expense.
Any special handling requests, such as gift card text, customizing/personalization and special directions, can be added in the Comments section at check out on the web-site or on the order form. Aoi Budogu makes every attempt to recycle boxes and packing materials with which to ship out orders.